Clear answers, before you decide what to do next.

Look for leaks, damp patches, missing or slipped tiles, damaged flashing, sagging areas or gutters that overflow despite being clear. Some problems are visible from the ground; others need a closer look to identify the cause.

If it is safe, protect belongings from the water and note where and when the leak appears. Avoid climbing onto the roof or making a temporary repair in unsafe conditions. Contact us with the details and we will advise on the next step.

Yes, for new and existing customers. We are not a 24-hour call-out service, but we respond to urgent problems as quickly as we safely can, including at weekends when possible.

It can. A missing or displaced tile can let water reach the roof structure, especially during wind-driven rain. It is worth arranging an inspection before a small issue becomes more disruptive.

It depends on the specific issue, the wider condition of the roof and how often problems return. A focused repair can be the right choice; a replacement can make more sense when a roof has multiple or recurring issues. We explain the reasoning behind either recommendation.

Yes. We inspect the roof, explain what we find and talk you through the options at no cost.

We look at the area of concern and the wider roof condition where relevant. Afterward, we explain what we have found, what it means and the sensible next steps.

Yes. For planned work, the scope and pricing are discussed before work begins. Some issues need an inspection before a recommendation or quote can be confirmed.

Costs depend on the problem, roof size, access, materials and the work needed. An inspection lets us give advice based on your roof rather than a generic estimate.

Tell us the property type, the area of the roof involved, what you have noticed, when it began and whether weather affects it. Photos can be useful when you have them, but they are not essential.

Timescales depend on the type and extent of work, site access, weather and material availability. Once the scope is understood, we can discuss the likely programme.

Safety and the quality of the finished work come first. Some tasks are weather dependent, so schedules may need to adapt when conditions are unsuitable.

It depends on the work and access arrangements. We will explain what is needed before the visit or project begins.

Some projects need scaffolding for safe access, while others do not. We will discuss access requirements when we understand the scope of the work.

Many like-for-like repairs do not need planning permission, but requirements can vary by property and project. If planning considerations apply, we will raise them while discussing the work.

Every job comes with its own guarantee, which depends on the type of work. Our EPDM rubber roofs carry a 20-year guarantee.

Yes. We can inspect, repair and replace flat roofs, including EPDM rubber roofing. The right approach depends on the existing roof and what is causing the problem.

We will consider the existing materials and appearance as part of the scope. Availability can vary, so we will explain the practical options before work begins.

Routine checks, clear gutters and prompt attention to damaged tiles, flashing or leaks can help prevent small issues from becoming larger ones. A roof inspection is useful if you are unsure about its condition.

These features need careful assessment because they affect access, flashing and the roof covering. Tell us about them in your enquiry so we can plan the inspection appropriately.

Yes, we are fully insured with £10m public liability and £5m liability insurance. Insurance certificates and health & safety risk assessments are available on request.

We are based in Worcester and cover the whole West Midlands, including Malvern, Birmingham, Wolverhampton, West Bromwich and Kidderminster.

We usually reply within 24 hours.

We review the information you provide, ask any useful follow-up questions and agree the most appropriate next step—often an inspection or a more detailed conversation about the scope.

Yes. Insurance certificates and health & safety risk assessments are available on request.